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Strategic Corporate Communication Planning
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Communication is not an ad-hoc happening
in an organization, but it is a planned management function aimed
at improving the mutual understanding between an organization and
all its stakeholders, both within and outside the organization. We
employ a proven formula to ensure that our strategies will address
our clients’ communication needs, leading to pro-active promotion
of the preferred image of the organisation.
Functions in this area include: • Conducting of communication
audits • Compiling of communication strategies in line with
an organisation’s business strategy • Stakeholder
analysis • Identifying relevant public relations techniques
that promote effective communication in the organisation. •
Setting up of evaluation techniques for communication activities
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Pro-active Crisis Communication Management
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A crisis may occur as a result of
man-made or natural disaster. Pro-active crisis communication management
is aimed at protecting the reputation of an organisation in a time
of crisis. A well-construed pro-active crisis communication plan may
turn out to be an organisation’s best investment.
Functions in this area include: • Conducting of workshops
to assess possible crisis situations • Identifying possible
crisis scenarios • Setting up crises communication plans
• Preparing management for media liaison
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Organising Special Events
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Special events are always staged
to attract attention to the organization. This communication technique
is used as a platform to communicate to relevant stakeholders. Special
events should always fulfil a strategic aim of the organization.
The aim(s) for staging a special event could be one or a combination
of the following:
• Create awareness
• Raise funds
• Obtain publicity
• Promote products
• Foster personal relationships
• Establish favourable dispositions
• Promote the organisation’s role in the economy
We have experience in a wide variety of special events, being;
• launches/open days
• seminars
• exhibitions
• promotions
• awareness campaigns
• gala events
• conferences
• team buildings
• mystery evenings
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Corporate Identity Programs
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This technique of public relations
encompasses the different ways in which an organization expresses
its identity and ensures that its target publics recognize it in a
consistent way. Corporate identity is the tangible part of a brand;
hence it is vital that organizations ensure that their corporate identity
is recognisable. We believe that research plays a vital role in this
technique, as the correct impressions should be conveyed to the organization’s
target publics through the corporate identity.
We can assist with the following regarding this technique: •
Corporate branding and advertising (logos, symbols) • Corporate
identity policies • Internal organizational communication
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Corporate Social Responsibility Programmes/Sponsorships
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This public relations
technique affords an organisation the opportunity to demonstrate its
social responsibility/involvement in the community. It is concrete
evidence that an organisation is ploughing back into those communities
in which it has a vested interest. Although an organisation may not
derive direct benefits from such programmes, it will ultimately lead
to the enhancement of its overall image, building and protecting the
reputation of the organisation
As part of this technique PRO-Image can assist in the following:
• Analysing community needs that are in line with the organisation’s
strategic goals • Setting up of a corporate social responsibility
policy • Advising management on C.S.R. programmes •
Establishment of relationships with pressure groups to promote credibility.
• Formulation of sponsorship policies • Sponsorship
management
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Employee Relationship Building
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There is a growing recognition
throughout the world of the moral right of individual employees to
receive financial and other information about the organisation. It
is vital that this information be given to employees in a clear and
understandable form.
Ongoing, effective internal communication programmes secure the support
and loyalty of employees. An organisation will only be able to manage
the change in its corporate culture through the proper application
of various communication techniques. Professional organisations conduct
surveys and communication audits on a regular basis to monitor the
effectiveness of their internal communications, as employee communication
needs and expectations change constantly.
In this area PRO-Image cc has experience in: • Attitude
surveys • Communication audits • Awareness surveys
• Readership surveys • Newsletters • Annual
reports
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Media Liason and Management
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One way in which the
organisation may explain its policies, procedure, products or services
to its target publics, is by means of the mass media. Not only does
information of this nature, published or broadcasted by the mass media,
result in publicity for the organisation, but it also provides them
with news. Handling journalists in an unprofessional way, invariably
leads to disaster for the organisation.
We can assist our clients with: • writing of media releases
• identifying the most appropriate medium according to message
and target publics • media conferences – training
and chairing of this form of information dissemination •
image building through media management
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PR Placement
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As PRO-Image is the biggest provider of public
relations training in Namibia, we have a database of pr practitioners
who are looking for placement in vacant posts. Companies looking for
pr practitioners benefit as referrals will be done after the initial
round of interviews have been done by PRO-Image. The client therefore
saves on time and effort and the placement of personnel comes with
a guarantee.
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Negotiation
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Being professionals in the field of communication,
branching out into negotiations was a logical consequence. Riaan van
Rooyen has completed a diploma in negotiation skills and now offers
his services to clients in this field.
Negotiation is not about winning or losing, but focuses on joint opportunity
solving. The critical question therefore is : “What can we become
together”. Again, this is a vital area where we can realise
our mission statement – to provide our clients with a competitive
edge.
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Training
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To build the intellectual
and skills capacity of the organisation and improve interpersonal
relationships through:
• customer care
• call centre training
• presentation skills
• media liaison
• communication skills (verbal and non-verbal)
• multi-cultural communication
• organisational skills
• time management
• conflict handling techniques
• management of meetings
• image building
• how to run successful exhibitions
As training alone will not affect behavioural changes in participants,
we are now offering executive coaching packages as a follow-up to
training in order to evaluate the training done by companies. Through
coaching behavioural changes are ensured, leading to the desired
behaviour needed to be fully productive.
PRO-Image is the only private consultancy in Southern Africa, which
has secured a contract to present the PRISA recognised certificate
courses in Namibia.
These courses are:
• Basic Business Communication
• Elementary Public Relations (Public relations for frontliners)
• Basic Principles of Public Relations
PRO-Image is registered with SAQA as a service provider.
For more details regarding the training offered, please contact
us for a prospectus. |
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